Frequently Asked Questions

We provide door-to-door delivery, express and economy shipping, same-day collection in select UK cities, customs handling, and real-time tracking. We also service broader Africa via key hubs.

Yes. Book a pickup online, choose a time window, and our driver will collect from your address. We also support drop-off at partner points across the UK.

We do. Use reinforced packaging, add “Fragile” labels, and select our declared value coverage at checkout. Additional verification may be required for high-value shipments.

We consolidate in the UK, move via air or sea depending on service level, clear customs through vetted brokers, then hand off to last-mile partners for final delivery in Nigeria and neighboring countries.

Yes—bulk pickups, API integration, warehouse handoff, customs pre-clearance, and return logistics. Contact sales for a tailored SLA and volume pricing.

Standard boxes up to 30kg per piece (heavier on request) and up to 120cm longest side. Oversize or multi-piece shipments are supported—additional fees may apply.

No hazardous materials, cash, live animals, illegal substances, or perishable food without compliance docs. Lithium batteries and electronics must follow IATA rules. When in doubt, ask support.

Express air: typically 2–5 working days; Economy air/sea: 6–14+ working days, depending on customs and location. Peak seasons may add 1–3 days.

Major cards, Apple Pay/Google Pay (where available), UK bank transfer, and business invoicing for approved accounts.

Absolutely. Invoices are emailed automatically after payment and available in your dashboard for download.

We offer DDP (duties paid) for many lanes so you can prepay fees. Otherwise, the receiver may be contacted by customs for payment (DDU).

Use your tracking number on our website. You’ll see scan events from pickup to delivery, plus SMS/email updates if enabled.

Our driver attempts delivery and may try a neighbor, safe place (if authorized), or reschedule. You can also reroute to a pickup point where available.

Address changes are possible before final mile dispatch. Additional verification and fees may apply; contact support ASAP with your tracking number.

Double-wall boxes, 5–8cm padding on all sides, avoid void space, seal with H-tape method, and label as “Fragile.” Keep original manufacturer packaging for electronics.

Yes—purchase standard or reinforced boxes, bubble wrap, and tape at checkout or at our partner locations.

Photograph the packaging and contents within 24 hours, keep all materials, and file a claim in your account. We’ll guide you through assessment and resolution.

It’s common to see a gap between milestones (e.g., in-flight or customs). If there’s no update for 72 hours on express, contact support for a trace.

Go to your dashboard → Shipment → “Help/Claim.” Provide photos, description, and documents. Our team responds within business hours.

Yes. Add coverage at checkout based on item value. Exclusions apply; review terms for jewelry, artwork, and electronics.